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FAQ

  • When would I need to use a Day Pass?
    Day Passes are for non-members of Bren Mar only. Passes are to be used in the event a non-member wants to stay after scheduled appointment to swim or use the amenities Bren Mar offers. Please Note: One Day Pass is for for one person for example, if you have 3 additional people who want to swim you will need to purchase a total of 4 passes.. one for yourself and 3 for each additional person. Swimmers swim for free on the day of their appointment. Day Passes are only valid for the day that they are purchases and expire 8PM the same evening. Only purchase what you need for the day as we do not offer refunds.
  • My son has an appointment this Saturday and I am a Bren Mar Member, do I have to by a Day Pass to get into the pool?
    No, customers of Simpson Aquatics are not required to buy Day Passes to accompany their children during their lesson. Parents/guardians are encouraged to watch the lesson from the seating sections of the pool. Day passes are for non-members only.
  • Can I buy Day Passes a week ahead of time?
    No, Day Passes are only valid for the day that they are purchased and expire 8PM the same evening. Only purchase what you need for the day as we do not offer refunds.
  • What is the age groups that you work with?
    We offer our services to swimmers from the age of 3 and up. Little swimmers may not have the stamina for full sessions that are 45 minutes in length. See our individual child swimmer packages that offer your child swimmer 30 minute lessons.
  • Before I book, what is the schedule for Bren Mar Pool?
    For the current year of 2023, Bren Mar Pool is opening May 27th. We will be starting lessons May 30th until closing (Undetermined at this time). Lessons run from 12:00 PM - 7:30 PM Seven Day a Week.
  • I have 2 swimmers but they are not related, can I use the 2 swimmer package?
    Yes, the two swimmer package is designed for children 3 and up and adults swimmers. Rather it be two best friends, two siblings or a couple this package is designed for 2. If you have addtional questions please contact us at (Support@simpsonaquatics.com)
  • I have booked a 10 day package but, I don't know where to go to book the additional 9 days.
    Select " My Bookings" and visually confirm that package you selected. Selected "Book Online" and select the package you purchased. Enter in the requested information. Under the section labeled "Service Details" you will see that name of the packet purchased and a session counter. Example ( Bren Mar Pool: 4 Lessons - Adult Swim 3/4) The section showing 3 represents the amount of sessions remaining that can be booked, the 4 represents the amount of total sessions purchased. Once all information is entered select "Book Now". The next page will be a confirmation page, showing the cost for that sessions booked is $0.00. To book remaining sessions repeat the process. If you have additional question reach out via the live chat during regular business hours or email support ( Support@simpsonaquatics.com)
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